FAQ

About Us

Tony Kealys has been trading since 1969. We began as a small newsagents and expanded into a bike and pram shop. In 2004 we made the jump entirely to baby products.

Our stores are located in Walkinstown, Coolock, Cork and Belfast. For more information such as opening hours please click here.

Delivery

We endeavor to deliver all items within Ireland in 3 BUSINESS DAYS. We will contact you from 1-2 business days if we are not able to deliver the item within this period. Should you not be at the address to accept your order, please supply a delivery address where someone will be there to accept it for you. If your order does not arrive within 3 business days, please contact us.

Delivery may take longer over a bank holiday weekend and busy sale periods such as Black Friday, we may also experience delays in delivery due to current COVID-19 and lockdown restrictions

Normal delivery times are Monday – Friday 9am-5pm. There are no deliveries on Public/Bank holidays. What happens if I'm not in when my order is delivered? If you are not at home to accept the order DPD will usually return the next working day, after this you will be required to collect your order from your local depot. Clear details of this will be explained on the "Sorry we missed you" card that will be left by your driver.

We offer free delivery for all orders over €40 within Ireland. All orders under €40.00 are subject to a €5.00 delivery charge.

We do try to accommodate every customer so if you would like to purchase from us and live outside of Ireland contact customerservice@tonykealys.com with your location and we will give you a quote for expected shipping costs

We do not ship to PO boxes at this time. Sorry for any inconvenience this may cause.

If you need to change your shipping address you must contact our Customer Service team as soon as possible: customerservice@tonykealys.com or phone (01) 9060889. However, once you’ve received an email to say your order has been shipped, we are unable able to change your shipping address for that order

Returns

You can return any unused item for a refund or exchange as long as they're in a re-saleable condition, in their original packaging with tags still attached.

For hygiene reasons we do not refund/exchange opened bedding/mattresses/breast pumps unless faulty.

For safety reasons we do not refund/exchange used car seats. This ensures that our high standards of safety are met for each customer.

If you would like to return an unwanted product please follow the steps below.

As per our terms and conditions the cost of returning any items is at your expense and we do not offer a collection service so you will need to use your own courier.

Please inform us of your intent to return the unwanted product or item so we can solve this matter quickly and efficiently. You can reach us on customerservice@tonykealys.com or phone (01) 9060889.

Failure to do this may result in a delay with your refund. The following information is required when you call:

1. Your order reference number
2. Your telephone and contact details should we need to contact you

Make sure you retain the original packaging to avoid damage in transit. However if this is not possible please pack the item in another cardboard box.

Returning faulty products only: When returning a product or item to Tonykealys.com please ensure that the original packing is used where ever possible to avoid damage in transit. However if this is not possible please pack the item in another cardboard box.

Returning unwanted items only: If you are returning an unwanted item (within 14 days) you must use the original packaging to enable a full refund.

As long as the product can be returned in its original packaging within 14 days of purchase you can return anything bought from Tonykealys.com. Please note that as per our terms and conditions the return cost is at your expense. To return products please go to our 'Returns' menu.

My Order

When your order has been shipped we will email you with a tracking number. You can then use this number to track your order on https://dpd.ie/

You can indeed, just get in touch with our Customer Service team on customerservice@tonykealys.com or call them on (01) 9060889 and they’ll help amend your order. However, once you’ve received an email to say your order has been dispatched, we won’t be able to make any changes to your order.

For any change your contact details for your account please contact customerservice@tonykealys.com or ring us on (01) 9060889.

Customers credit or debit card details are not saved on their accounts or on the website.

To make a payment you can simply click here and enter your account details. Make sure to include your reference number.

If you have placed an order with TonyKealys.com but then wish to cancel it, please contact us as soon as possible. Please make sure you write "I want to cancel my order" in the subject line. It is not always possible to cancel an order if the transaction has passed our security checks and has entered the warehouse for picking. However, we always do our utmost to help! If your order has been shipped and you refuse to sign for the parcel the return costs will be at your expense as per our terms and conditions.

Please note returns charges: €20. If you no longer want the order once it has been delivered please refer to the 'Returns' tab on this menu.

Unfortunately due to human or computer error the wrong part/item can be dispatched. Clearly we need to resolve this immediately and efficiently to your satisfaction, however please make sure that you have checked all the boxes as we sometimes pack multiple items in single boxes. Email our customer service on customerservice@tonykealys.com or ring us on (01) 9060889 and we will organise for the collection of the items you received and their replacement with your original order.

For a click and collect order:  You must wait until you have received a confirmation email. This item may be delivered from another store to the store of your choice.

For instore orders:  Yes your order can be collected earlier. However you must inform the store as soon as you know or want to collect to ensure availability of the product.

Click and Collect

Our click and collect service allows you to order and pay for a product online and collect it in a branch of your choice at your convenience.

We aim to have your order ready for collection as soon as possible. However, if the store you wish to collect from does not have this product in stock it can take up to 3 business days for it to be shipped there. You will receive an email from us to let you know when your order is ready for collection. Please do not travel to the store unless you have recieved an email notifying you that your order is ready for collection.

Yes. When you proceed to the checkout you are asked if you would like to "Pick Up In Store" or have your order delivered. Select the "Pick Up In Store" option and select the branch you would like to collect it from.

If you wish to make any changes to your order please contact customerservice@tonykealys.com or phone (01) 9060889.

When you visit us to collect your purchase, please supply your confirmation email, or photographic identification. We are also happy to view confirmation emails on smart phones or tablets if a printout is unavailable.

You must wait until you have received a confirmation email. This item may be delivered from another store to the store of your choice.

If you decide that your purchase is not suitable you may return it instore. It is our policy to refund the original form of payment, so we will refund to the credit card which was used as payment through our website using the secure online payment system - Realex.

Price Matching

Yes. If you find any product that can be purchased from tonykealys.com cheaper in Ireland within 7 days of purchase we will refund the difference. Please remember the item must be in stock ready for delivery at the advertised price. The item must also be the same specification and colour. Please forward the website information to us at customerservice@tonykealys.com and we will respond within 24 hours (9am - 5pm, Monday Friday).

Terms & Conditions

1. If you have purchased a product with us and wish to make a Price Match claim you need to make a it within 7 days of purchase.

2. Let us know where you saw the cheaper price by providing a copy of a sales receipt, photo of a price ticket, website print out, marketing email, flyer, press advert, catalogue, or some other evidence that identifies the product and the competitor.

3. In addition to seeing the price we will then need to confirm that the product is actually in stock at the competitor.

4. When we say "like for like" we mean products that are the same model, model number, size, weight, colour, is in stock and have the same attributes and functionality. Own brand and exclusive lines are excluded from the guarantee.

5. Make sure the item that you have seen is a retail product, we don’t match against trade suppliers, trade offers, wholesale suppliers or bulk purchase prices. We also do not match against online marketplaces or auction sites.

6. We don’t match products that are on clearance.

7. Price Matching is entirely at the discretion of the store manager which includes determining that the products are identical and in stock.

8. We reserve the right to decline, alter or withdraw this offer without prior notice.

Other

Under the product description it should state how long it will take for a product to come into stock, this time can vary from brand to brand. If it is not stated please ask our customer service and we will have an estimated delivery date

Items move very quickly on our site and if you cannot locate the product you have previously seen it has gone out of stock. If we have a confirmed delivery date from the manufacturer for more stock the item will be on a pre-order, however if no confirmed date has been established yet the item will not be online. We also cannot advise when this item will come back in stock, so please keep an eye on the site for further information.

Short term we would advise you to keep checking the site because we usually remove products once they reach a minimum stock level and then list the remaining products once a full stock check has taken place. Please contact us informing us of a particular missing item.