About Us
How Long Have You Been Trading?
Tony Kealys has been trading since 1969. We began as a small newsagents and expanded into a bike and pram shop. In 2004 we made the jump entirely to baby products.
Where Are Your Stores Located?
Our stores are located in Walkinstown, Coolock, Cork and Belfast. For more information such as opening hours please click here.
Delivery
When Can I Expect To Receive My Order?
We endeavor to deliver all items within Ireland in 3 BUSINESS DAYS. We will contact you from 1-2 business days if we are not able to deliver the item within this period. Should you not be at the address to accept your order, please supply a delivery address where someone will be there to accept it for you. If your order does not arrive within 3 business days, please contact us.
Delivery may take longer over a bank holiday weekend and busy sale periods such as Black Friday.
What Are The Normal Delivery Times?
Normal delivery times are Monday – Friday 9am-5pm. There are no deliveries on Public/Bank holidays. What happens if I'm not in when my order is delivered? If you are not at home to accept the order DPD will usually return the next working day, after this you will be required to collect your order from your local depot. Clear details of this will be explained on the "Sorry we missed you" card that will be left by your driver.
How Much Is The Shipping Charge?
We offer free delivery for all orders over €50 within Ireland. All orders under €50.00 are subject to a €6.00 delivery charge.
Do You Offer International Shipping?
We do try to accommodate every customer so if you would like to purchase from us and live outside of Ireland contact customerservice@tonykealys.com with your location and we will give you a quote for expected shipping costs
Do You Deliver To PO Box?
We do not ship to PO boxes at this time. Sorry for any inconvenience this may cause.
Can I Change My Shipping Address?
If you need to change your shipping address you can contact our Customer Service team as soon as possible: customerservice@tonykealys.com or phone (01) 9060889. However, once you’ve received an email to say your order has been shipped, we are unable able to change your shipping address for that order
Returns
What Is Your Returns Policy?
If you change your mind or are not happy with your order, you may return it to us within 60 days for a full refund of exchange. Unless faulty, all items being returned must be unused and in their original packaging with your receipt. Goods must be in a re-saleable condition and both the item and its packaging must be unused.
If a discount is provided for a package deal a corresponding discount will be deducted from any item returned.
Refunds will be issued using the same payment method that was utilized during the initial purchase.
RETURNS POLICY EXCLUSIONS:
We are unable to provide refunds or exchanges for the following goods if they have been opened or removed from their packaging. This is due to hygiene concerns: mattresses, pillows, bed linen, breast pumps and items with a tamper-proof seal. However, all our products are covered for faults under your warranty.
How Do I Return An Unwanted Product Or Item?
If you would like to return an unwanted product we offer free returns for items purchased online.
To take advantage of our complimentary returns, kindly contact our customer service department
T: 01 9060889
Email: customerservice@tonykealys.com
We can then schedule a collection date that is convenient for you. Please include your order number if contacting our customer service team via email.
Upon the goods being returned to the store, you will receive a refund notification within seven working days.
Make sure you retain the original packaging to avoid damage in transit. However if this is not possible please pack the item in another cardboard box.